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AIDEN

AI Agent for Email Automation
(Managing millions of inbound email requests single-handedly)
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Objective

  • Automating inbound customer service request emails by prioritizing, classification, processing, and re-routing to the appropriate teams
  • I speak – English and can learn any new language quickly!
  • I escalate the incomplete processes and transactions for human intervention on – Gmail, WhatsApp

Deployment Channels

  • Omnichannel support available
  • Social Media:
  • Collab Platforms:
  • Communication Channels:IVR, and other internal channels

Integrations

  • REST API, SOAP API
  • Backend System: CRM, SAP SuccessFactors, Oracle, HRMS
  • Middleware: IPAAS, Mulesoft, Tibco
  • Public domain websites
  • Java plugin scripts, Selenium
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AIDEN

Capabilities

Profile

Hi, I am Aiden! I am an AI-driven email automation expert, capable of managing millions of inbound email requests single-handedly. Using my machine learning skills, I can categorize and classify emails based on their content. My text classification algorithms empower me to discover patterns and identify the intent behind an email. I’m competent in addressing all customer service email requests with automatic answers, resolving customer queries instantly, creating and re-routing email tickets to the concerned teams for service issues – keeping customers satisfied with a personalized experience. I’m also trained to process structured as well as unstructured data and classify emails based on sentiment, topic, or urgency. You can trust me to efficiently manage inbox automation, track essential transactional and behavioral customer data for bettering customer relations, and save your team a substantial amount of time otherwise wasted on manually managing a slew of emails.

 

Here’s all that I can do within a training time of 6-8 weeks:

  • Monitor incoming emails round-the-clock – reducing the TAT for query resolution
  • Perform action based on classification – auto reply with acknowledgement, reply with status details fetched from backend, escalation to human agents with a summary view, auto reply etc.
  • ICR based data extraction with validations on # documents, missing data etc.
  • Perform auto reply with appropriate message in case of missing/incorrect data
  • Offer help desk solutions for information on activities, account balance, status inquiries, etc.
  • Send reminders and notifications via email for follow-up
  • Provide immediate responses to all the frequently asked questions as per company policy/ compliance.
  • Generate insights with predictive analysis based on a customer’s history

I come pre-trained with the following features which you can start using within 48 hours of my deployment!

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Results Delivered

  • 100% time saved for agents in customer authentication
  • 50% reduction in the number of tickets created
  • 0% SLA violations due to increased traffic with quick responses to user queries
  • 60% improvement in CSAT scores
  • 50% reduction in TAT for high priority cases

Skills

  • I converse with users (customers, merchants, internal employees, etc.) on mail and understand their intent using my advanced AI NLP skills
  • I am able to proactively engage the user on their pending tasks via timely reminders.
  • My machine learning skills allow me to learn with every interaction.
  • I learn from your functional expertise
  • I’m able to recommend succeeding query/problem user might be interested in
  • I’m able to provide an overview of trending queries specific to a particular issue
  • I don’t need a techie to train and maintain me
  • I can read documents and FAQs, etc., and can get information from images, videos, and voice commands
  • I can memorize the company policy docs and help your employees with their queries

I Can be an Excellent Colleague With

Other E42 AI workers including the AI IT Ops manager, AI Accounts Payable and Accounts Receivable Executives, AI KYC Agent for BFSI, and others – intelligently automating your enterprise across functions!

ISO/IEC 27001: 2013 Certified Company

Light Information Systems Pvt Ltd. CIN: U72900PN2012PTC143196

COPYRIGHT © 2023 E42. ALL RIGHTS RESERVED

I come pre-trained with the following features which you can start using within 48 hours of my deployment!

  • Facilitate 2-factor authentication for verification.
  • Provide details of company/product features upon query and service FAQs.
  • Extract data from purchase orders, receipts, company forms, bank statements, and other similar documents to add to the company’s ERP system, and escalate/update as needed based on business logic in the event of missing information or errors.
  • Handle grievance redressal and complaint registration for high priority cases using intent identification and sentiment analysis from emails received.
  • Provide a comprehensive overview (payment made, start date, end date, and other pertinent information) on status inquiries based on the user’s information found in the system and their confirmation of the same.
  • Identify and escalate disgruntled, distraught or aggrieved customer emails to a live agent for faster complaint resolution.
  • Acknowledge all the Cancellation requests, assist with rescheduling and update internal system accordingly.
  • Take customer ratings and feedback as an input to improve and enhance user experience.
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