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ANDREW

AI Customer Care Executive for BFSI
(Resolves customer queries, reduces TATs, increases operational efficiency)
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Objective

  • To proactively engage with customers, cater to them round the clock, and enable customer support automation for enterprises within the BFSI sector
  • I speak – English and can learn other languages quickly
  • I can not only have guided and/or human-like interactions between a human agent and the customer through speech or text, but also can be one window for document processing as well.

Deployment Channels

  • Omnichannel support available
  • Client-specific intranet and extranet websites and apps
  • Social Media:
  • Communication Channels:IVR, and other internal channels

Integrations

  • REST API, SOAP API
  • Backend System: SAP SuccessFactors, Oracle, HRMS
  • Middleware: IPAAS, Mulesoft, Tibco
  • Public domain websites
  • Java Plugin Scripts, Selenium
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ANDREW

Capabilities

Profile

I am an AI-powered Customer Care Executive, with an intuitive UI and voice-enabled features, specifically built for the BFSI sector! Using my machine learning (ML), NLU, NLP, and NLG skills, I’m capable of understanding queries, simulating conversations with customers, and addressing issues efficiently. I’m equipped to handle and, in turn, reduce human intervention in major customer service tasks ranging from general inquiries, customer onboarding, and complaint handling to back office support like underwriting support and customer surveys.

 

I am guided by pre-configured journeys, pre-built data models, and optimized processes with real-time insights from the journey context and behavior to personalize CX interactions providing true omnichannel experience.

 

Here’s all that I can do within a training time of 6-8 weeks:

Integrate with multiple backend systems to provide personalized CX services across customer care, technical support, billing, payment processing, complaints management, sales, cross-sell and upsell, outbound campaigns, loyalty management, credit management, early and late stage collections, order processing, claims administration, underwriting support, KYC and so on!

 

For HR Leaders: I help CHROs and Leaders through AI-powered conversational engagement and surveys.

  • Connect with 1000s of your employees and read their pulse
  • Identify areas for improvement – Assist in reducing attrition and disengagement
  • Automate AI-powered one-on-one engagement activities for employees from onboarding to exit.
 

For Employees:

  • Listen to their issues, concerns, feedback, and suggestions
  • Empower every employee to reach their full potential emotionally, financially, and professionally through AI Powered Interventions
 

Here’s all that I can do within a training time of 6-8 weeks:

Listen: I listen to thousands of employees through conversational AI Surveys

  • Employee Life Cycle (30-60-90 and milestone surveys)
  • Work Health Culture Surveys
  • Manager & Leadership Feedback
  • Capture concerns, Feedback & Complaints,
  • Scan weekly Pulse & Sentiment
 

Care: I care and nudge employees emotionally, financially, and physically through

  • Mental Wellness AI Intervention + RCI Certified Counsellor support
  • Financial Wellness AI Intervention + SEBI Certified Financial Advisor Support
  • Physical Wellness AI intervention + Diet, Fitness, and Physiotherapist support
 

Analyze: I empower CHROs and Leaders to build data-driven culture by:

  • Connecting with hundreds of your employees and read their pulse
  • Identifying areas for improvement – Assist in reducing attrition and disengagement
  • Automate AI-powered one-to-one engagement activities for employees from onboarding to exit.
 

Develop: I empower employees to reach their full potential Professionally by

  • Communication and Public Speaking + ICF Certified (Communication-coach support)
  • Leadership Development AI Intervention + ICF Certified (Leadership-coach support)
  • Career Development AI Intervention + ICF Certified Coach Support

I’m readily available to start working with you and can perform the following within 48 hours of my deployment!

Explore

Results Delivered

  • 95% cost reduced in the customer support process
  • Reduction in query resolution time from hours to mere seconds
  • Reduction in ticket volume generation
  • Increased CSAT scores
  • Improved SLAs with quick responses to user queries
  • Actionable insights from user interactions and engagements
  • Increasing brand loyalty, acquisition, conversion & retention of customers

Skills

  • I converse with customers and understand their intent using my powerful AI NLP skills
  • I am able to proactively engage them with quick resolution of queries
  • My machine learning skills allow me to learn with every interaction and improve continuously as more data is fed in
  • I learn from your functional expertise
  • I also learn from initial training and information gathered over context and intent-based customer conversations
  • I do not need a script but rather teach myself progressively through reinforcement learning
  • I’m able to predict the next query/problem that the customer might have
  • I am designed to follow workflows designed specific to your organization
  • I don’t need a techie to train and maintain me
  • I can read documents, answer FAQs and can get information from images, videos, and voice commands
  • I can memorize company policy documents and fetch the exact details pertaining to the query raised by your customers

I Can be an Excellent Colleague With

Other E42 AI co-workers including AI KYC Agent for BFSI, AI agent for Email Automation – intelligently automating your enterprise across functions!

Nasscom SME Inspire Award 2024
India Growth Champions 2022
CIO Review
Nasscom DeepTech Club
Financial Times
SAP ACE 2019
IDC Innovator
Ai for all
RED Herring Asia 2019

ISO/IEC 27001: 2013 Certified Company

Light Information Systems Pvt Ltd. CIN: U72900PN2012PTC143196

COPYRIGHT © 2024 E42. ALL RIGHTS RESERVED

I’m readily available to start working with you and can perform the following within 48 hours of my deployment!

  • Provide end-to-end details about banks, their product features, the latest updates and available services
  • Perform grievance redressal and complaint registration
  • Provide live agent escalation for high-priority processes/grievances
  • Raise and track tickets for issue resolution
  • Recommend the nearest ATM/branch using the users’ location
  • Recommend products based on their current product selection
Hire Me
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