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Customer Success

The customer sure is king, but does the king always know what he wants and knows how to get it?

Not always and that’s where the Customer Success teams bridge the gap between the customer’s needs and the company’s offerings. This team is also instrumental in managing customer requests, clarifying doubts and even redressing complaints. Top notch customer service helps retain customers and cultivate a loyal following that further refers more customers. Be it helping customers with technical assistance or managing the company’s relationship with its customers, the Customer Success team has to be easy to contact, available and responsive. This demands time-consuming tasks, often tedious and mundane activities too. After all, exceeding customer expectations with great service definitely isn’t a cakewalk.

 

But with the AI co-workers built on the no code E42 platform, it is possible for the Customer Success teams to delegate tedious and time-heavy jobs and instead focus on the more pressing and strategic activities to retain existing customers and acquire new ones.

AI CUSTOMER CARE EXECUTION

Top Line - 30%

Risk - 0%

Compliance - 100%

Bottom line - 80%

Taking customer care beyond just QRC!

The role of customer care is not just handling queries, requests and complaints, it’s actually proactively eliminating those by suggesting product improvements, proactively keeping customers updated and giving them the best service. To do this you would need to understand your customers and their interests and their interactions with your product / service offerings.

 

Enter your AI Customer Care executive that never forgets and learns with every transaction. Built on the No Code E42 platform these cognitive agents know your customers and proactively help them with their needs so they hardly find the need to raise a complaint!

 

When clubbed with the AI Business development executive these AI executives will not only reduce your costs but also impact your topline by upselling your customers!

 

Features include

  • 24 / 7 availability
  • Omnichannel (Web /SMS/ Whatsapp/Email/Voice/Etc)
  • Insights generation
  • Customised dashboards
  • Manager Helpdesk – to dispense information about the activities,insights, etc.
  • Intent classification
  • Real time escalation to human agents
  • Personalised natural language interactions
CASE STUDY

AI CSAT SURVEYOR

Top Line - 10%

Risk - 0%

Compliance - 100%

Bottom line - 15%

The net promoter score or NPS is a key indicator of how pleased your customers are with the products and services that you offer. It is critical that the survey conducted is unbiased and timely to get the best results. These results are key to ensuring that your customers are satisfied and keep coming back and also helps us identify gaps and ensure the best is offered.

 

Build your omnichannel AI CSAT surveyor and deploy it across various channels including whatsapp, website, chat app, alexa, google home, SMS, etc. this can also double up as a helpdesk as your surveyor can also answer questions and also in some cases cross sell!

 

Works well with AI Customer care executive and AI BD execs.

 

Features include

  • Smart surveys (interactive)
  • Dashboards with powerful insights
  • Multilingual
  • Omnichannel
  • Text to chat
  • Multimedia surveys including rich text and videos
  • Connect to various systems with APIs