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Bringing Intelligent Automation to Customer Service Operations

In the dynamic realm of customer service, the customer success team serves as the linchpin, given their pivotal role in managing requests, addressing concerns, and resolving complaints to foster loyalty and referrals. The AI co-workers built on E42 empower these teams to delegate routine tasks, allowing a focus on strategic initiatives. From everyday customer care to an omnichannel automated CSAT surveyor and automated email communication, these versatile AI co-workers not only boost customer satisfaction but can also be customized for cross-selling opportunities. 

Automate your customer service operations with E42 today!

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Explore E42 AI Co-Workers Built for Customer Success

andrew
ANDREW
AI Customer Care Executive for BFSI
Proactively engages with customers, caters to them round the clock, and enables customer support automation for enterprises within the BFSI sector!

Custom
Function – Customer Success
Impact – BL

Benefits:

  • Reduction in query resolution time from hours to mere seconds
  • Reduction in ticket volume generation
  • Increased CSAT scores
  • Improved SLAs with quick responses to user queries
  • Actionable insights from user interactions and engagements
  • Increasing brand loyalty, acquisition, conversion & retention of customers
1

Number of Deployment

4.5
☆☆☆☆☆ 4.5/5
Hire Me
View CV
alex
ALEX
AI Customer Care Executive
Generating data-driven insights, automating conversations, transforming the customer service function for enterprises, and improving customer experience across the process stages.
Custom
Function – Customer Support
Impact – BL

Benefits:

  • More than $100,000 savings month-on-month
  • 100% time saved for agents in customer authentication
  • 50% reduction in the number of tickets created
  • 0% SLA violations due to increased traffic with quick responses to user queries
  • 60% improvement in CSAT scores
16

Number of Deployment

4.5
☆☆☆☆☆ 4.5/5
Hire Me
View CV
aiden
AIDEN
AI Agent for Email Automation
Automating inbound customer service request emails by prioritizing, classification, processing and re-routing to the appropriate teams


Custom
Function – Customer Support
Impact – BL

Benefits:

  • 100% time saved for agents in customer authentication
  • 50% reduction in the number of tickets created
  • 0% SLA violations due to increased traffic with quick responses to user queries
  • 60% improvement in CSAT scores
  • 50% reduction in TAT for high priority cases

Number of Deployment

2.5
☆☆☆☆☆ 2.5/5
Hire Me
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sophie
SOPHIE
AI Receptionist for Hospitals
To be a virtual office staff to automate various daily tasks of hospital reception desk right from query handling, patient registration to scheduling and reports handling.

Custom
Function – Administration
Impact – TL

Benefits:

  • 24*7 availability for user query resolutions
  • Improved user experience
  • Automated conversations
  • Time saved on sharing reports and booking appointments
  • Actionable insights from user interactions and engagements
1

Number of Deployment

4.5
☆☆☆☆☆ 4.5/5
Hire Me
View CV
Karen
NEENA
AI KYC Agent for BFSI
Automating the KYC process, making it efficient and intelligent. Speeding up the verification process through intelligent document processing and AI-enabled automation.

Custom
Function – Customer Onboarding
Impact – BL

Benefits:

  • Reduction of operational costs triggered by a lengthy manual process
  • An efficient onboarding system to keep customers happy and satisfied
  • Proactive engagement with customers through 24/7 availability
  • Reduction of errors, human intervention, and scope for fraudulent acts

Number of Deployment

4.5
☆☆☆☆☆ 4.5/5
Hire Me
View CV
jay
JAY
AI Real Estate Agent
Generating data-driven insights, automating conversations, transforming customer engagement for real-estate businesses, and improving customer experience throughout the process.
Custom
Function – Customer Support
Impact – BL

Benefits:

  • More than $100,000 savings, month-on-month
  • 100% time saved for agents in customer authentication
  • 50% reduction in the number of tickets created
  • 0% SLA violations due to increased traffic with quick responses to user queries
  • 60% improvement in CSAT scores

Number of Deployment

4.5
☆☆☆☆☆ 4.5/5
Hire Me
View CV
Maya
MAYA
AI Visitor Management Executive
Ensures a streamlined system for digital management of visitors via AI-based facial recognition, QR code scanning, error-free capturing of visitor data, as well as smart connect with pre-scheduled meetings.

Custom
Function – Visitor Management
Impact – BL

Benefits:

  • Seamless experience for hosts and visitors
  • Assured safety and security with cognitive AI-enabled automation
  • Customized features configured to implement business scalability and flexibility
  • Elimination of paper-based traditional systems that require a lot of administrative work
  • Successful documentation of on-site arrivals, departures, purpose for visit and information on the personnel/department visited
  • Cost effective solution for companies with large visitor footfall

Number of Deployment

4.5
☆☆☆☆☆ 4.5/5
Hire Me
View CV

Why E42?

Tactical benefits

Swift Deployment

Seamless deployment across various channels, including email, web, WhatsApp, Facebook, IVR, etc., and easy integration with major ERPs and CRMs 

Unparalleled ROI

Unmatched return on investment with heightened operational efficiency, cost reduction, and intelligent decision-making

Personalized Engagement

Support for 14+ languages, fostering engagement with a diverse user base globally 

End-to-End Automation

A unified platform to bring automation across enterprise processes—enabling enhanced interdepartmental coordination and accelerated decision-making 

Improved User Experience (UX)

Solutions built on E42 provide a seamless and intuitive interface, enabling businesses to deliver an unparalleled and personalized user experience

Reduced Total Cost of Ownership (TCO)

New data training in less than 15 minutes, fault-tolerant technologies, and seamless integration with existing legacy systems significantly reduce the TCO 

Strategic benefits

Accuracy

Highest level of accuracy in data extraction, customer and employee query responses, IT ticket management, and more backed by an iterative learning process that utilizes continuous data input and feedback loops—enhancing the system’s accuracy over time

Efficiency

Enhanced productivity of human teams with AI co-workers complementing their work around the clock while ongoing learning and assimilation of data enhances the AI co-workers’ efficiency over time

Scalability

Effortless expansion within the organization by adjusting the number of users for the same AI co-worker or deploying additional AI co-workers for comprehensive process automation

Enterprise Intelligence

Superior intelligence with multiple AI co-workers seamlessly coordinating efforts by leveraging advanced algorithms and distributed computing to maximize data synergy 

Charting the AI Roadmap

Strategic planning and implementation of an AI roadmap in collaboration with key stakeholders, tailored to organizational goals for heightened productivity and improved business outcomes 

Data Enrichment

Comprehensive data enrichment workflows for refining and augmenting data to enhance quality, relevance, and overall utility, enabling richer insights and effective compliance management 

To bring automation across your enterprise functions and enhance efficiency while saving millions of dollars, get in touch with us now!

Let’s talk

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