NEENA

AI KYC Agent for BFSI
(Customer onboarding, guided KYC, data extraction)

Objective

  • Automating the KYC process, making it efficient and intelligent. Speeding up the verification process through intelligent document processing and AI-enabled automation.
  • I speak – English and can learn any other languages quickly
  • I escalate the incomplete processes and transactions for human intervention on – Email, MS Teams, WhatsApp

Deployment Channels

  • Omnichannel support available
  • Client specific intranet and extranet websites and apps
  • Social Media:
  • Collab Platforms:
  • Communication Channels:IVR, and other internal channels

Integrations

  • REST API, SOAP API
  • Backend System: CRM, ERP, HRMS
  • Middleware: IPAAS, Mulesoft, Tibco
  • Public domain websites, government portals like NSDL, UIDAI ETC.
  • Java plugin scripts, Selenium

Capabilities

Profile

I’m an AI KYC Agent who can expedite the processing and turn-around time for completion of the KYC process for BFSI customers. With my prolific machine learning and Natural Language Processing (NLP) skills, I can minimize human intervention for KYC and human touchpoints in the customer onboarding process. With my help, you can avoid the misuse or misplacement of your customers’ data and enable contactless KYC, eliminating the need for physical visits to the bank, thus saving your customers’ time and effort. I am capable of extracting client data from various systems and repositories, reading documents at human parity levels, and extracting relevant information using ICR technologies. I can flag documents that do not have the required information, automatically requesting customers for the missing details. I can also create reports on my dashboard so that you are able to monitor performance at all levels, troubleshoot issues, and find solutions.

 

Here’s all that I can do within a training time of 6-8 weeks:

  • Step-by-step guided KYC with notifications at each stage
  • n by n verification
    • ID verification with PAN CARD, AADHAR CARD, PASSPORT, US SSN
    • Address verification with AADHAR CARD, BANK STATEMENT
  • Online matching with UIDAI, NSDL, and other sources
  • Omnichannel feedback
  • Workflow enabled maker-checker
  • Sharing terms and conditions
  • Customer onboarding
  • Omnichannel onboarding
  • KYC success message generation

I come pre-trained with the following features which you can start using within 48 hours of my deployment!

Skills

  • I can read documents and FAQs, etc., and can get information from images, videos, and voice commands using ICR functionality
  • I converse with customers and understand their intent using my powerful AI NLP skills
  • I am able to proactively engage with customers on multiple channels
  • My machine learning skills allow me to learn with every interaction
  • I learn from your functional expertise
  • I’m able to recommend succeeding query/problem user might be interested in
  • I’m able to provide overview of trending queries specific to a particular issue
  • I don’t need a techie to train and maintain me

I Can be an Excellent Colleague With

Other E42 AI co-workers including the AI Customer Care Executive for BFSI – intelligently automating your enterprise across functions!

I come pre-trained with the following features which you can start using within 48 hours of my deployment!

  • Step-by-step conversational KYC verification
  • n by n verification
    • ID verification with PAN CARD, AADHAR CARD, PASSPORT, US SSN
    • Address verification with AADHAR CARD, BANK STATEMENT
  • Sharing terms and conditions
  • Customer onboarding
  • KYC success message generation
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