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SOPHIE

AI Receptionist for Hospitals
(Patient query resolution, appointment scheduling, report handling, 24/7 support)
Hire Me

Objective

  • To be a virtual office staff to automate various daily tasks of reception desks right from query handling, patient registration to scheduling and reports handling.
  • I speak – English and can learn other languages in a jiffy!
  • I escalate the incomplete processes and transactions for human intervention on any channel – Gmail, MS Teams

Deployment Channels

  • Omnichannel support available
  • Client specific intranet and extranet websites and apps
  • Social media:
  • Collaboration Platforms:
  • Communication channels:IVR, and other internal channels

Integrations

  • REST API, SOAP API
  • Backend System: SAP SuccessFactors, Oracle, HRMS
  • Middleware: IPAAS, Mulesoft, Tibco
  • Public domain websites
  • Java plugin scripts, Selenium
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SOPHIE

Capabilities

Profile

I’m an omnichannel AI receptionist specifically built for hospitals who ensures that all the queries raised by a hospital’s patients as well as its caretakers are attended to, 24/7 through a single window. I strive to provide an impactful user experience with my capabilities combined with my mobile-friendly UI!

 

Here’s all that I can do within a training time of 6-8 weeks:

  • Respond to patient/caretaker queries and advise patients on symptoms using automated messages
  • Integration with the existing systems to handle these processes with minimal to no human intervention – enrollment of medical records, appointment scheduling, medicare billing and compliance, clinical documentation, claims administration and management, and physical credentialing
  • Create streamlined patient-related processes like – patient registration, integration with PRMs and ticketing systems, proactive notifications/recommendations for treatment, inquiry resolution, feedback, complaints, personalized support, appointment booking reminders & confirmation, real-time dashboard/ analytics, automatic handover to humans/escalation system
  • A web/WhatsApp portal for patients to:
    • Gather information about hospitals, register for treatments
    • Get guidance on doctors’ availability and room charges
    • Get instructions on post-operative care and diagnosis after consultation
    • Get precautions for pre and post-surgery
    • View bills, download invoices, and pay through payment links
    • Get discharge summary and provide feedback
    • Download lab reports
    • Download brochures and admission forms
    • Access safety-related information post admission
    • Raise home collection requests and make payments
    • Get access to relevant FAQs
  • Capturing user information as per fields mentioned on the website via a webchat interface
  • Providing patient and visitor details to the internal team and the acknowledgment to the users
  • Providing contact information about department details as captured from the website
  • Providing a link that redirects users to the login page to download reports

I come pre-trained with the following features which you can start using within 48 hours of my deployment!

Explore

Results Delivered

  • Improved user experience with details and acknowledgment
  • Automated conversations without manual intervention
  • Time saved on sharing reports and booking appointments
  • Actionable insights from user interactions and engagements 24*7 availability for user query resolution

Skills

  • I converse with patients/caretakers and understand their intent using my powerful AI NLP skills
  • I am able to proactively engage them on their pending tasks
  • My machine learning skills allow me to learn with every interaction
  • I learn from your functional expertise
  • I’m able to recommend succeeding query/problem user might be interested in
  • I’m able to provide an overview of trending queries specific to a particular issue
  • I don’t need a techie to train and maintain me
  • I can read documents and FAQs, etc. and can get information from images, videos, and voice commands
  • I can memorize the company policy docs and help your employees with their queries

I Can be an Excellent Colleague With

Other E42 AI co-workers including the AI Customer Care Executive – intelligently automating your enterprise across functions!

Nasscom SME Inspire Award 2024
India Growth Champions 2022
CIO Review
Nasscom DeepTech Club
Financial Times
SAP ACE 2019
IDC Innovator
Ai for all
RED Herring Asia 2019

ISO/IEC 27001: 2013 Certified Company

Light Information Systems Pvt Ltd. CIN: U72900PN2012PTC143196

COPYRIGHT © 2024 E42. ALL RIGHTS RESERVED

I come pre-trained with the following features which you can start using within 48 hours of my deployment!

  • Function as a web/WhatsApp portal for patients to find doctors
  • Facilitate TPA and health insurance for multiple companies
  • Escalate the incomplete processes and transactions for human intervention on Gmail & MS Teams
  • Conduct validation checks through OTP and provide all data from across departments through a single window
  • Be trained on various FAQs to promptly answer patient/caretaker queries
Hire Me
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