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SOPHIE

AI Receptionist for Hospitals
(Patient query resolution, appointment scheduling, report handling, 24/7 support)
Hire Me

Objective

  • To be a virtual office staff to automate various daily tasks of reception desks right from query handling, patient registration to scheduling and reports handling.
  • I speak – English and can learn other languages in a jiffy!
  • I escalate the incomplete processes and transactions for human intervention on any channel – Gmail, MS Teams

Deployment Channels

  • Omnichannel support available
  • Client specific intranet and extranet websites and apps
  • Social media:
  • Collaboration Platforms:
  • Communication channels:IVR, and other internal channels

Integrations

  • REST API, SOAP API
  • Backend System: SAP SuccessFactors, Oracle, HRMS
  • Middleware: IPAAS, Mulesoft, Tibco
  • Public domain websites
  • Java plugin scripts, Selenium
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SOPHIE

Capabilities

Profile

I’m an omnichannel AI receptionist specifically built for hospitals who ensures that all the queries raised by a hospital’s patients as well as its caretakers are attended to, 24/7 through a single window. I strive to provide an impactful user experience with my capabilities combined with my mobile-friendly UI!

 

Here’s all that I can do within a training time of 6-8 weeks:

  • Respond to patient/caretaker queries and advise patients on symptoms using automated messages
  • Integration with the existing systems to handle these processes with minimal to no human intervention – enrollment of medical records, appointment scheduling, medicare billing and compliance, clinical documentation, claims administration and management, and physical credentialing
  • Create streamlined patient-related processes like – patient registration, integration with PRMs and ticketing systems, proactive notifications/recommendations for treatment, inquiry resolution, feedback, complaints, personalized support, appointment booking reminders & confirmation, real-time dashboard/ analytics, automatic handover to humans/escalation system
  • A web/WhatsApp portal for patients to:
    • Gather information about hospitals, register for treatments
    • Get guidance on doctors’ availability and room charges
    • Get instructions on post-operative care and diagnosis after consultation
    • Get precautions for pre and post-surgery
    • View bills, download invoices, and pay through payment links
    • Get discharge summary and provide feedback
    • Download lab reports
    • Download brochures and admission forms
    • Access safety-related information post admission
    • Raise home collection requests and make payments
    • Get access to relevant FAQs
  • Capturing user information as per fields mentioned on the website via a webchat interface
  • Providing patient and visitor details to the internal team and the acknowledgment to the users
  • Providing contact information about department details as captured from the website
  • Providing a link that redirects users to the login page to download reports

I come pre-trained with the following features which you can start using within 48 hours of my deployment!

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Results Delivered

  • Improved user experience with details and acknowledgment
  • Automated conversations without manual intervention
  • Time saved on sharing reports and booking appointments
  • Actionable insights from user interactions and engagements 24*7 availability for user query resolution

Skills

  • I converse with patients/caretakers and understand their intent using my powerful AI NLP skills
  • I am able to proactively engage them on their pending tasks
  • My machine learning skills allow me to learn with every interaction
  • I learn from your functional expertise
  • I’m able to recommend succeeding query/problem user might be interested in
  • I’m able to provide an overview of trending queries specific to a particular issue
  • I don’t need a techie to train and maintain me
  • I can read documents and FAQs, etc. and can get information from images, videos, and voice commands
  • I can memorize the company policy docs and help your employees with their queries

I Can be an Excellent Colleague With

Other E42 AI co-workers including the AI Customer Care Executive – intelligently automating your enterprise across functions!

ISO/IEC 27001: 2013 Certified Company

Light Information Systems Pvt Ltd. CIN: U72900PN2012PTC143196

COPYRIGHT © 2024 E42. ALL RIGHTS RESERVED

I come pre-trained with the following features which you can start using within 48 hours of my deployment!

  • Function as a web/WhatsApp portal for patients to find doctors
  • Facilitate TPA and health insurance for multiple companies
  • Escalate the incomplete processes and transactions for human intervention on Gmail & MS Teams
  • Conduct validation checks through OTP and provide all data from across departments through a single window
  • Be trained on various FAQs to promptly answer patient/caretaker queries
Hire Me
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