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AIDEN

AI Agent for Email Automation
(Managing millions of inbound email requests single-handedly)
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Objective

  • Automating inbound customer service request emails by prioritizing, classification, processing, and re-routing to the appropriate teams
  • I speak – English and can learn any new language quickly!
  • I escalate the incomplete processes and transactions for human intervention on – Gmail, WhatsApp

Deployment Channels

  • Omnichannel support available
  • Social Media:
  • Collab Platforms:
  • Communication Channels:IVR, and other internal channels

Integrations

  • REST API, SOAP API
  • Backend System: CRM, SAP SuccessFactors, Oracle, HRMS
  • Middleware: IPAAS, Mulesoft, Tibco
  • Public domain websites
  • Java plugin scripts, Selenium
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AIDEN

Capabilities

Profile

Hi, I am Aiden! I am an AI-driven email automation expert, capable of managing millions of inbound email requests single-handedly. Using my machine learning skills, I can categorize and classify emails based on their content. My text classification algorithms empower me to discover patterns and identify the intent behind an email. I’m competent in addressing all customer service email requests with automatic answers, resolving customer queries instantly, creating and re-routing email tickets to the concerned teams for service issues – keeping customers satisfied with a personalized experience. I’m also trained to process structured as well as unstructured data and classify emails based on sentiment, topic, or urgency. You can trust me to efficiently manage inbox automation, track essential transactional and behavioral customer data for bettering customer relations, and save your team a substantial amount of time otherwise wasted on manually managing a slew of emails.

 

For HR Leaders: I help CHROs and Leaders through AI-powered conversational engagement and surveys.

  • Connect with 1000s of your employees and read their pulse
  • Identify areas for improvement – Assist in reducing attrition and disengagement
  • Automate AI-powered one-on-one engagement activities for employees from onboarding to exit.
 

For Employees:

  • Listen to their issues, concerns, feedback, and suggestions
  • Empower every employee to reach their full potential emotionally, financially, and professionally through AI Powered Interventions
 

Here’s all that I can do within a training time of 6-8 weeks:

Listen: I listen to thousands of employees through conversational AI Surveys

  • Employee Life Cycle (30-60-90 and milestone surveys)
  • Work Health Culture Surveys
  • Manager & Leadership Feedback
  • Capture concerns, Feedback & Complaints,
  • Scan weekly Pulse & Sentiment
 

Care: I care and nudge employees emotionally, financially, and physically through

  • Mental Wellness AI Intervention + RCI Certified Counsellor support
  • Financial Wellness AI Intervention + SEBI Certified Financial Advisor Support
  • Physical Wellness AI intervention + Diet, Fitness, and Physiotherapist support
 

Analyze: I empower CHROs and Leaders to build data-driven culture by:

  • Connecting with hundreds of your employees and read their pulse
  • Identifying areas for improvement – Assist in reducing attrition and disengagement
  • Automate AI-powered one-to-one engagement activities for employees from onboarding to exit.
 

Develop: I empower employees to reach their full potential Professionally by

  • Communication and Public Speaking + ICF Certified (Communication-coach support)
  • Leadership Development AI Intervention + ICF Certified (Leadership-coach support)
  • Career Development AI Intervention + ICF Certified Coach Support

I come pre-trained with the following features which you can start using within 48 hours of my deployment!

Explore

Results Delivered

  • 100% time saved for agents in customer authentication
  • 50% reduction in the number of tickets created
  • 0% SLA violations due to increased traffic with quick responses to user queries
  • 60% improvement in CSAT scores
  • 50% reduction in TAT for high priority cases

Skills

  • I converse with users (customers, merchants, internal employees, etc.) on mail and understand their intent using my advanced AI NLP skills
  • I am able to proactively engage the user on their pending tasks via timely reminders.
  • My machine learning skills allow me to learn with every interaction.
  • I learn from your functional expertise
  • I’m able to recommend succeeding query/problem user might be interested in
  • I’m able to provide an overview of trending queries specific to a particular issue
  • I don’t need a techie to train and maintain me
  • I can read documents and FAQs, etc., and can get information from images, videos, and voice commands
  • I can memorize the company policy docs and help your employees with their queries

I Can be an Excellent Colleague With

Other E42 AI co-workers including the AI IT Ops manager, AI Accounts Payable and Accounts Receivable Executives, AI KYC Agent for BFSI, and others – intelligently automating your enterprise across functions!

Nasscom SME Inspire Award 2024
India Growth Champions 2022
CIO Review
Nasscom DeepTech Club
Financial Times
SAP ACE 2019
IDC Innovator
Ai for all
RED Herring Asia 2019

ISO/IEC 27001: 2013 Certified Company

Light Information Systems Pvt Ltd. CIN: U72900PN2012PTC143196

COPYRIGHT © 2024 E42. ALL RIGHTS RESERVED

I come pre-trained with the following features which you can start using within 48 hours of my deployment!

  • Facilitate 2-factor authentication for verification.
  • Provide details of company/product features upon query and service FAQs.
  • Extract data from purchase orders, receipts, company forms, bank statements, and other similar documents to add to the company’s ERP system, and escalate/update as needed based on business logic in the event of missing information or errors.
  • Handle grievance redressal and complaint registration for high priority cases using intent identification and sentiment analysis from emails received.
  • Provide a comprehensive overview (payment made, start date, end date, and other pertinent information) on status inquiries based on the user’s information found in the system and their confirmation of the same.
  • Identify and escalate disgruntled, distraught or aggrieved customer emails to a live agent for faster complaint resolution.
  • Acknowledge all the Cancellation requests, assist with rescheduling and update internal system accordingly.
  • Take customer ratings and feedback as an input to improve and enhance user experience.
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At E42, creating a safe and healthy working environment takes precedence above all. The company has zero tolerance for prejudice, gender bias, and sexual harassment. For a comprehensive overview of our safety policy, please feel free to contact us at interact@e42.ai

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