Get in Touch

WALTER

AI IT Ops Manager
(Helps enterprises deliver a seamless employee experience for IT issues through an automated help desk support)
Hire Me

Objective

  • Resolving IT issues raised by users and ensuring the smooth running of routine practices within IT service-desk operations.
  • I speak – English and can learn other languages quickly
  • I escalate the incomplete processes and transactions for human intervention on – Email and MS Teams

Deployment Channels

  • Omnichannel support available
  • Client specific intranet and extranet websites and apps
  • Social media:
  • Collab Platforms:
  • Communication channels:IVR, and other internal channels

Integrations

  • REST API, SOAP API
  • Backend System: CRM, ITSM tools, 2FA, ERP
  • Middleware: IPAAS, Mulesoft, Tibco
  • Public Domain Websites
  • Java Plugin Scripts, Selenium
Home / Marketplace /
WALTER

Capabilities

Profile

I am an AI IT Operations Manager who automates IT service desk support and provides employees with a seamless experience for resolving their IT issues. I process user issues promptly. I can instantly take action based on the issues cited, thus reducing the need for manual monitoring. My ability to handle the workload of several teams single-handedly helps enterprises save the costs incurred on manpower to manage and resolve bulk requests. My contribution has been key to increasing the productivity of IT departments otherwise compromised because of long turn-around times for all the enterprises I have been deployed at.

 

For HR Leaders: I help CHROs and Leaders through AI-powered conversational engagement and surveys.

  • Connect with 1000s of your employees and read their pulse
  • Identify areas for improvement – Assist in reducing attrition and disengagement
  • Automate AI-powered one-on-one engagement activities for employees from onboarding to exit.
 

For Employees:

  • Listen to their issues, concerns, feedback, and suggestions
  • Empower every employee to reach their full potential emotionally, financially, and professionally through AI Powered Interventions
 

Here’s all that I can do within a training time of 6-8 weeks:

Listen: I listen to thousands of employees through conversational AI Surveys

  • Employee Life Cycle (30-60-90 and milestone surveys)
  • Work Health Culture Surveys
  • Manager & Leadership Feedback
  • Capture concerns, Feedback & Complaints,
  • Scan weekly Pulse & Sentiment
 

Care: I care and nudge employees emotionally, financially, and physically through

  • Mental Wellness AI Intervention + RCI Certified Counsellor support
  • Financial Wellness AI Intervention + SEBI Certified Financial Advisor Support
  • Physical Wellness AI intervention + Diet, Fitness, and Physiotherapist support
 

Analyze: I empower CHROs and Leaders to build data-driven culture by:

  • Connecting with hundreds of your employees and read their pulse
  • Identifying areas for improvement – Assist in reducing attrition and disengagement
  • Automate AI-powered one-to-one engagement activities for employees from onboarding to exit.
 

Develop: I empower employees to reach their full potential Professionally by

  • Communication and Public Speaking + ICF Certified (Communication-coach support)
  • Leadership Development AI Intervention + ICF Certified (Leadership-coach support)
  • Career Development AI Intervention + ICF Certified Coach Support

I come pre-trained with the following features which you can start using within 48 hours of my deployment!

Explore

Results Delivered

  • Able to process more than 13000+ emails in a single day
  • Multiple inbound and outbound mail configured to read and process the tickets
  • Assisting more than 7 teams at one time
  • 500 person-days saved in a month

Skills

  • I converse with employees and understand their intent using my powerful AI NLP skills
  • I am able to proactively resolve their IT issues
  • My machine learning skills allow me to learn with every interaction
  • I learn from your functional expertise
  • I’m able to recommend succeeding query/problem user might be interested in
  • I’m able to provide an overview of trending queries specific to a particular issue
  • I don’t need a techie to train and maintain me
  • I can read documents and FAQs, etc. and can get information from images, videos, and voice commands
  • I can memorize the company policy docs and help your employees with their queries

I Can be an Excellent Colleague With

Other E42 AI co-workers including the AI Customer Care Executive and AI HR Executive – intelligently automating your enterprise across functions!

Nasscom SME Inspire Award 2024
India Growth Champions 2022
CIO Review
Nasscom DeepTech Club
Financial Times
SAP ACE 2019
IDC Innovator
Ai for all
RED Herring Asia 2019

ISO/IEC 27001: 2013 Certified Company

Light Information Systems Pvt Ltd. CIN: U72900PN2012PTC143196

COPYRIGHT © 2024 E42. ALL RIGHTS RESERVED

I come pre-trained with the following features which you can start using within 48 hours of my deployment!

  • Integrating with your help desk and ticketing systems
  • Automating the creation of tickets, issue classification, and categorization
  • Processing email content and attachments
  • Sending acknowledgment/updates for processed tickets
  • Proving answers for IT Ops-related FAQs – pertaining to cyber security, cloud security, etc.
  • Instantly providing ticket status and history
  • Agent escalations on the platform
Hire Me
Back
E_42-logo

At E42, creating a safe and healthy working environment takes precedence above all. The company has zero tolerance for prejudice, gender bias, and sexual harassment. For a comprehensive overview of our safety policy, please feel free to contact us at interact@e42.ai

Enter your details to download!