Role

Manager—Automation Solution Delivery and Support  

5 – 10 years

|

Full-time

|

Permanent

Skills we are looking for: 

  • Minimum 5 years of experience in implementation/delivery, support, and CSAT for direct clients 
  • Good understanding of enterprise processes and automation 
  • Minimum 5 years of experience in handling US clients directly 
  • Well versed with REST and SOAP APIs  
  • Project planning and delivery expertise 
  • Well versed with project management, SCRUM, resource planning, and delivery 
  • Good to have natural language processing, AI, and skills in Linux, Python, and open-source components 
  • Proficient in SAP integration technologies (e.g., IDoc, BAPI, RFC, OData, RESTful APIs). 
  • Experience with middleware tools such as SAP PI/PO, SAP Cloud Platform Integration  
     

Key Responsibility Areas: 

  • AI platform solution delivery and customer support/success 
  • We will train you on the platform, but you need to have worked in delivery/tech support and be a guru at managing large customers, set processes using ticketing tools, CRM, and contribute your experience as a subject matter expert on customer care 
  • Training on our platform will be provided. However, your background should include delivery/tech support, expertise in managing large-scale customers, experience in process implementation using ticketing tools and CRM, and the ability to contribute as a subject matter expert in customer care.  
     

Roles and responsibilities: 

  • Responsible for solutioning, delivery of platform use cases and sprint planning 
  • Understanding the clients’ key business drivers, pain areas, and developing the solution to meet the clients’ key business requirements with regards to the project timeline 
  • Weekly cadence meeting with customers 
  • Handling SAP integration for end customers and supporting SAP team for AP and HR related modules 
  • Responsible for ensuring delivery efficiency, excellence in delivery, and ensuring that new delivery methods & offerings are being introduced based on changing trends in the market/industry 

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About E42

A category-leading, VC-backed AI startup on an exponential growth trajectory, E42 is a no-code enterprise Cognitive Process Automation (CPA) platform to spawn AI co-workers with human-like cognitive abilities that automate processes across enterprise functions and verticals. We have 50+ marquee enterprise customers across the globe, including Fortune 500 companies like Accenture, Tata Communications, Mahindra and Mahindra that have deployed these AI co-workers to automate processes across finance, HR, marketing, customer care, to name a few.

 

With a wide moat in the Cognitive Process Automation space, the platform helps enterprises become intelligent one AI co-worker at a time while propelling E42 as a global leader.

 

E42.ai is a NASSCOM Deep Tech member and has been featured in IDC and Gartner reports, as well as awarded by most of its partners like Microsoft, Oracle, SAP, NVIDIA, and the likes.

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At E42, creating a safe and healthy working environment takes precedence above all. The company has zero tolerance for prejudice, gender bias, and sexual harassment. For a comprehensive overview of our safety policy, please feel free to contact us at interact@e42.ai