Skills we are looking for: 

• Minimum 5 years of experience in implementation/delivery, support, and CSAT for direct clients 

• Good understanding of enterprise processes and automation 

• Minimum 5 years of experience in handling US clients directly 

• Well versed with REST and SOAP APIs  

• Project planning and delivery expertise 

• Well versed with project management, SCRUM, resource planning, and delivery 

• Good to have natural language processing, AI, and skills in Linux, Python, and open-source components 

• Proficient in SAP integration technologies (e.g., IDoc, BAPI, RFC, OData, RESTful APIs). 

• Experience with middleware tools such as SAP PI/PO, SAP Cloud Platform Integration  
   

Key Responsibility Areas: 

• AI platform solution delivery and customer support/success 

• We will train you on the platform, but you need to have worked in delivery/tech support and be a guru at managing large customers, set processes using ticketing tools, CRM, and contribute your experience as a subject matter expert on customer care 

• Training on our platform will be provided. However, your background should include delivery/tech support, expertise in managing large-scale customers, experience in process implementation using ticketing tools and CRM, and the ability to contribute as a subject matter expert in customer care.  
   

Roles and responsibilities: 

• Responsible for solutioning, delivery of platform use cases and sprint planning 

• Understanding the clients’ key business drivers, pain areas, and developing the solution to meet the clients’ key business requirements with regards to the project timeline 

• Weekly cadence meeting with customers 

• Handling SAP integration for end customers and supporting SAP team for AP and HR related modules 

• Responsible for ensuring delivery efficiency, excellence in delivery, and ensuring that new delivery methods & offerings are being introduced based on changing trends in the market/industry