Position: Permanent
Role: Automation Solution Delivery and Support—Cognitive Process Automation
Experience: 5-10 years (At Least 4-5 years in client facing delivery role)
Skills we are looking for:
- Minimum 5 years of experience in implementation/delivery, support, and CSAT for direct clients
- Good understanding of enterprise processes and automation
- Minimum 5 years of experience in handling US clients directly
- Well versed with REST and SOAP APIs
- Project planning and delivery expertise
- Well versed with project management, SCRUM, resource planning, and delivery
- Good to have natural language processing, AI, and skills in Linux, Python, and open-source components
- Proficient in SAP integration technologies (e.g., IDoc, BAPI, RFC, OData, RESTful APIs).
- Experience with middleware tools such as SAP PI/PO, SAP Cloud Platform Integration
Key Responsibility Areas:
- AI platform solution delivery and customer support/success
- We will train you on the platform, but you need to have worked in delivery/tech support and be a guru at managing large customers, set processes using ticketing tools, CRM, and contribute your experience as a subject matter expert on customer care
- Training on our platform will be provided. However, your background should include delivery/tech support, expertise in managing large-scale customers, experience in process implementation using ticketing tools and CRM, and the ability to contribute as a subject matter expert in customer care.
Roles and responsibilities:
- Responsible for solutioning, delivery of platform use cases and sprint planning
- Understanding the clients’ key business drivers, pain areas, and developing the solution to meet the clients’ key business requirements with regards to the project timeline
- Weekly cadence meeting with customers
- Handling SAP integration for end customers and supporting SAP team for AP and HR related modules
- Responsible for ensuring delivery efficiency, excellence in delivery, and ensuring that new delivery methods & offerings are being introduced based on changing trends in the market/industry
