Role: Automation Solution Delivery and Support – Cognitive Process Automation
Experience: 5-10 years (At Least 4-5 years in client facing delivery role)
Are you looking to play a key role in the AI revolution?
Are you willing to roll up your sleeves and contribute your skills to creating the world’s most powerful AI NLP platform that produces AI workforce for the industry?
Are you ready to take heat from mortals who are seeing their jobs being replaced by Cognitive Process Automation?
If you are all of the above with a drive and join a team working on a Moonshot Product and rely on your Analytical and Logical Skills E42 is the Product you need to be working on.
Skills We Are Looking For:
- Min 5 years of experience in Implementation/delivery, Support and CSAT for direct clients.
- Good understanding of Enterprise Processes and Automation
- Minimum 5 years of experience in handling clients directly
- Project planning and Delivery expertise
- Well versed with project management, SCRUM, resource planning and Delivery
- Good to have Natural Language Processing, AI and skills in Linux, Python and Open-source components.
- Well versed with REST and SOAP APIs
- Remuneration commensurate with experience.
- Excellent communications skills
Key Responsibility Areas:
- AI Platform Solution delivery
- Customer Support/Success.
- We will train you on the platform, but you need to have worked in delivery/tech support and be a guru at managing large customers, set processes using Ticketing tools, CRM, and also contribute your experience as a Subject Matter expert on Customer Care.
Roles and responsibilities:
- Responsible for Solutioning and delivery of Platform use cases
- Sprint planning
- Understanding the clients’ key business drivers, pain areas and developing the solution to meet the clients’ key business requirements with regards to the Project timeline
- Weekly cadence meeting with Customers
- Responsible for ensuring delivery efficiency, excellence in delivery, and ensuring that new delivery methods & offerings are being introduced based on changing trends in the market/Industry