Position: Permanent
Role: Business Analyst HR
Experience: 8 to 10 years
Roles and responsibilities:
- Leading client consultations to assess their HR automation needs and challenges
- Analyse current business processes systems data and workflows
- Identify process improvement opportunities
- Document processes through methods like flowcharts
- Developing customized HR automation solutions using E42’s cognitive process automation platform
- Acting as the primary point of contact for clients providing expert guidance and support throughout the solutioning process
- Collaborating with internal teams to ensure seamless implementation and deployment of HR automation solutions
- Providing ongoing support and maintenance to clients’ post-implementation ensuring optimal performance and user satisfaction
- Plan and manage the PoC/DRG from initiation to closure
- Track progress to ensure on-time delivery
Skills and Experience Required:
- In-depth knowledge of HR processes and practices including recruitment onboarding performance management and compliance
- Proven experience in solutioning and implementing HR automation projects preferably within a technology or consulting environment
- Strong communication and interpersonal skills to effectively engage with clients understand their requirements and articulate solutions
- Proficiency in HR technology and automation tools with experience leveraging them to streamline processes and improve efficiency
- Experience in BPO and HR process automation
- Experience of HR automation with IVR/voice-enabled solutions will be an added advantage
HR operations are good to have
- Project management skills to oversee the end-to-end implementation of HR automation projects ensuring timely delivery and client satisfaction
- An analytical mindset to assess client needs identify pain points and devise innovative automation solutions
- Ability to work collaboratively with cross-functional teams and stakeholders to achieve project objectives
- Demonstrated problem-solving abilities and adaptability to navigate complex client environments and address evolving requirements
