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ALTAS

AI Order Management Assistant
Handle common customer inquiries, automate responses, simplify order management
Hire Me

Objective

  • To automate responses to common customer inquiries, such as order status, payment updates, delivery issues, and cancellations 
  • I speak—50+ global languages including English, French, Arabic, Hindi, and Urdu along with numeric and text identification 
  • I escalate the incomplete processes and transactions for human intervention on – Email, MS Teams, WhatsApp, Web 

Deployment Channels

  • Omnichannel support available
  • Client-specific intranet and extranet websites and apps
    • Social Media:
    • Collab Platforms:
    • Communication Channels:
  • Other Channels

Integrations

  • Backend Database 

Profile

I am an AI-powered order management executive specifically designed to enhance customer support and streamline order management. By providing instant and accurate information, I aim to reduce response times, improve service quality, and ensure seamless communication with customers, ultimately driving efficiency and customer satisfaction. 

Here’s all that I can do within a training time of 6-8 weeks: 

 

Handle common customer inquiries 

  • Provide real-time order status updates 
  • Answer questions about payment options and processing 
  • Inform customers about expected delivery timelines 
  • Address common delivery issues like delays or missing items 
  • Process order cancellations efficiently 

 

Automate responses 

  • Generate instant and accurate responses to frequently asked questions 
  • Provide proactive notifications and updates 

 

Escalate complex issues 

  • Identify and seamlessly escalate complex or unusual inquiries to human teams for resolution 

 

Collect customer feedback 

  • Gather customer feedback on their order experience through automated surveys 
  • Analyze feedback to identify areas for improvement in order fulfillment processes 

 

Enhance customer satisfaction: 

  • Improve response times and reduce customer wait times 
  • Provide consistent and accurate information to customers 
  • Create a more seamless and efficient customer experience 

 

Simplify order management 

  • Reduce the burden on human teams by automating routine tasks 
  • Enable customers to self-serve and resolve issues independently 
  • Provide valuable insights into customer behavior and order trends 

Results Delivered

  • Reduced response time to customer queries by 60% 
  • Increased customer satisfaction scores by 25% 
  • Saved 40% in support team workload 
  • Independently handled over 80% of routine inquiries 
  • Improved overall service quality by 15% 

Skills

  • I leverage Natural Language Understanding (NLU) to accurately comprehend customer inquiries, even when expressed in different ways or with varying degrees of clarity 
  • I automate routine tasks such as order status checks, payment confirmations, and basic troubleshooting 
  • I analyze customer interactions to identify patterns and trends to improve order fulfillment processes and enhance the overall customer experience 
  • I seamlessly integrate with existing systems such as order management systems, CRM platforms, and communication channels to provide a unified customer experience 
  • I continuously learn and adapt to improve my understanding of customer needs and enhance my ability to provide accurate and helpful responses. 
  • I can quickly process and analyze data from various sources using IDP 
  • I interact with users naturally and provide quick, accurate answers while generating responses in multiple languages 
  • My machine learning skills allow me to learn with every interaction and improve continuously as more data is fed in  
  • I learn from your functional expertise  
  • I also learn from initial training and information gathered over context and intent-based conversations  
  • I can follow workflows designed specifically for your organization  
  • I don’t need a techie to train and maintain me 

I Can be an Excellent Colleague With

Other E42 AI co-workers including the AI Customer Care Executive and AI IT OPs Manager—intelligently automating your enterprise across functions! 

Nasscom SME Inspire Award 2024
India Growth Champions 2022
CIO Review
Nasscom DeepTech Club
Financial Times
SAP ACE 2019
IDC Innovator
Ai for all
RED Herring Asia 2019

ISO/IEC 27001: 2013 Certified Company

Light Information Systems Pvt Ltd. CIN: U72900PN2012PTC143196

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Refund Policy

Refunds/Cancellations

We are offering free access to the platform for a month. Once the free period is over you need to pay the license fee to retain access to the platform. License fee will not be refunded.

 

If you have any questions about our Refund Policy, please email us at interact@e42.ai

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