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CLARA

AI Customer Support Assistant for CCTV Services
Automating key aspects of customer support and lead generation for CCTV service providers
Hire Me

Objective

  • Utilizing natural language processing (NLP) to effectively handle a wide range of customer inquiries, proactively engage with customers, qualify leads, and support sales efforts. 
  • I speak—50+ global languages including English, French, Arabic, Hindi, and Urdu along with numeric and text identification 
  • I escalate the incomplete processes and transactions for human intervention on – Email, MS Teams, WhatsApp, Web 

Deployment Channels

  • Omnichannel support available
  • Client-specific intranet and extranet websites and apps
    • Social Media:
    • Collab Platforms:
    • Communication Channels:
  • Other Channels

Integrations

Profile

I am an AI-powered customer support assistant designed to revolutionize customer interactions for CCTV service providers. Integrated via WhatsApp, I can process user inquiries through natural language processing (NLP), converting voice messages to text for seamless communication. I can schedule site surveys and generate preliminary quotes, streamlining the various stages of the customer journey.

Here’s all that I can do within a training time of 6-8 weeks: 

 

Handle common customer inquiries 

  • Answer frequently asked questions about CCTV services 
  • Provide information on pricing and packages 
  • Schedule site surveys based on customer availability

 

Generate leads effectively 

  • Engage with potential customers through proactive outreach 
  • Qualify leads based on their interest and requirements 
  • Collect and store lead information for follow-up by sales teams 

 

Process customer data accurately 

  • Collect and store customer details, including name, contact information, and location preferences 
  • Generate preliminary quotes based on customer requirements 

 

Improve customer experience 

  • Provide 24/7 availability and instant responses to customer inquiries 
  • Enhance customer satisfaction through personalized and efficient interactions 

Results Delivered

  • 90% faster response times 
  • Handled 500+ queries/hour (vs. 50/hour) 
  • 70% increase in leads handled daily 
  • 60% reduction in escalations 
  • 15-25% higher customer satisfaction 
  • 30-50% operational cost savings 
  • 10-20% increase in conversion rates 

Skills

  • I have NLP features so I can accurately understand and respond to customer inquiries in natural language, including voice-to-text conversion 
  • I Efficiently collect and organize customer information, including contact details, location preferences, and service requirements 
  • I seamlessly integrate with CRM systems for enhanced data management, improved customer relationship management, and enhanced scalability 
  • I continuously learn from customer interactions and adapts to improve response accuracy and enhance the overall customer experience 
  • I learn from your functional expertise  
  • I also learn from initial training and information gathered over context and intent-based conversations  
  • I can follow workflows designed specifically for your organization  
  • I don’t need a techie to train and maintain me

I Can be an Excellent Colleague With

Other E42 AI co-workers including the AI Customer Care Executive and AI IT Ops Manager—intelligently automating your enterprise across functions! 

Nasscom SME Inspire Award 2024
India Growth Champions 2022
CIO Review
Nasscom DeepTech Club
Financial Times
SAP ACE 2019
IDC Innovator
Ai for all
RED Herring Asia 2019

ISO/IEC 27001: 2013 Certified Company

Light Information Systems Pvt Ltd. CIN: U72900PN2012PTC143196

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Refund Policy

Refunds/Cancellations

We are offering free access to the platform for a month. Once the free period is over you need to pay the license fee to retain access to the platform. License fee will not be refunded.

 

If you have any questions about our Refund Policy, please email us at interact@e42.ai

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